Who we are
Mauly Tours (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our website or services.
Information You Provide
- Personal Identifiable Information (PII): Name, email address, phone number, postal address, and payment information.
- Travel Preferences: Details about your travel plans, preferences, and special requests (e.g., dietary requirements, accessibility needs).
- Account Information: If you create an account with us, we may collect login credentials and other profile details.
Information Automatically Collected
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the website, clicks, and other browsing behavior.
- Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to enhance your browsing experience.
How We Use Your Information
- Service Delivery: To process your bookings, payments, and travel arrangements.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing: To send promotional emails, special offers, and updates about our services (with your consent where required).
- Improvement: To analyze and improve our website, services, and customer experience.
- Legal Compliance: To comply with legal obligations and prevent fraudulent activities.
How We Share Your Information
We may share your information with third parties only in the following circumstances:
1. Service Providers
Travel partners, accommodation providers, and payment processors who assist in delivering our services.
2. Legal Requirements
When required by law, regulation, or legal process.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
- Access and Correction: Request access to or correction of your personal data.
- Data Deletion: Request the deletion of your data, subject to legal and contractual obligations.
- Data Portability: Request a copy of your data in a structured, electronic format.
- Opt-Out: Opt out of marketing communications at any time.
- Cookies Management: Adjust your browser settings to manage cookies.
To exercise your rights, contact us
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system is entirely secure.
International Data Transfers
If you are accessing our website from outside Tanzania, please note that your information may be transferred, stored, and processed in Tanzania or other countries where our partners operate. By using our website, you consent to such transfers.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on this page with the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mauly Tours
1315, Moshi, Kilimanjaro, Tanzania
Email: contact@mauly-tours.com
Phone: +255 784 884 018
Consent
By using our website or services, you consent to the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Tanzania. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Tanzania.